Product knowledge: Having a thorough understanding of the products you sell is an essential skill for customer service representatives. You also need to be able to communicate effectively with your coworkers to ensure you are all on the same page. Regardless of the communication method, you need to be able to convey information clearly and answer questions accurately. You may be communicating with customers over the phone, in person or through email. Amazon Customer Service Associate SkillsĪmazon customer service associates need the following skills in order to be successful:Ĭommunication skills: Communication skills are essential in customer service roles. However, obtaining a certification can demonstrate your dedication to the industry and provide you with a competitive edge over other candidates. Training may also include learning about the company’s computer systems and software.Ĭertifications & Licenses: Certification is not typically required for the role of Amazon customer service associate. Training typically includes a period of shadowing a current employee and performing duties under supervision before beginning work independently. Training & Experience: Amazon provides on-the-job training for new hires. These degrees can help prepare candidates for a career in customer service. Some colleges and universities offer associate’s degrees in business, communications or another related field. Amazon Customer Service Associate Job RequirementsĪmazon customer service associates typically need to have the following qualifications:Įducation: Entry-level Amazon customer service associates are required to have a high school diploma or equivalent. As a result, fewer customer service representatives will be needed to answer phones or provide information to customers. The employment of customer service associates is expected to decline over the next decade.Įmployment growth will be limited because many companies are automating processes, such as online chat and voice recognition software, which allows them to serve customers more efficiently. Handling customer complaints regarding orders that were damaged or incorrectĪmazon Customer Service Associate Salary & OutlookĪmazon customer service associates are typically paid hourly wages, and their salaries can vary depending on a number of factors.Providing information about products or services via email or social media channels such as Facebook or Twitter.Processing payments by taking credit card information over the phone or online through websites such as PayPal or Amazon Payments.Performing other clerical tasks such as filing documents in electronic storage systems or paper filing systems.Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms.Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods.Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed.Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills.Processing returns by following company policies and procedures.Amazon Customer Service Associate Job DutiesĪmazon customer service associates have a wide range of responsibilities, which can include: These individuals must be able to effectively communicate with customers while also following company policies and procedures. Amazon’s success has made them a household name, but it takes a lot of hard work to keep their business running smoothly.Īmazon employs thousands of customer service associates who are responsible for handling all of the inquiries that come into their call center every day. They sell everything from books to electronics, clothing and even furniture. Amazon is one of the largest online retailers in the world.